We answer within two working days. Prefer a form? Use the contact page.
Common questions
The code I was sent does not work
Shared codes last one hour. After that the person who made it can issue a fresh code without setting the photo up again — ask them to tap "New code".
I opened a link and it went to a web page instead of the app
That happens when Hidloo is not installed yet, or when Android has not verified the link on this device. Install the app from the page, and the challenge opens by itself the first time you launch it.
My photo was refused
Every photograph is checked automatically before it is stored. The check is not perfect and does sometimes refuse a harmless picture — usually one with a lot of skin tone, or something it reads as a weapon. Try a different photo, and if you think it got it badly wrong, tell us which kind of picture it was.
I paid for Hidloo Pro and the figures are still locked
Open the paywall and tap Restore purchases. If you bought Pro while playing as a guest and have since signed in, this is what moves the purchase across.
I lost my points after reinstalling
Guest progress lives on the device, so reinstalling loses it. Signing in with Google, Apple, Facebook or email keeps everything on your account instead — worth doing before changing phone.
Someone sent me something they should not have
Tap the flag icon at the top of the round. You can do it at any moment, including while the clock is running. One report hides the challenge from everyone immediately.
Delete your account
You can do it yourself, in four taps: open Hidloo, tap Your standing, scroll to the bottom, and tap Delete my account and data. It happens immediately.
If you no longer have the app installed, the deletion page explains the other way round. See the privacy policy for exactly what goes and what stays.